Who we are
• The Career Experts Ltd (“TCE”, “we”, “us”, “our”) operates the website https://thecareerexperts.co.uk.
• We provide career advisory, personal branding, coaching and consultancy services.
• We are the data controller for personal data processed through our website and services.
GDPR and legal basis for processing
• We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• We process personal data on one or more of the following lawful bases:
– performance of a contract or steps taken prior to entering a contract
– compliance with legal obligations
– legitimate business interests
– consent, where required
• We only collect and process personal data that is necessary, relevant and proportionate to the services provided.
Hosting, data storage and infrastructure
• Our website and data are hosted by Krystal Hosting Ltd, a UK-based hosting provider.
• Krystal stores and processes data in secure UK data centres and operates in compliance with UK GDPR and ISO-aligned security standards.
• Further information on Krystal’s data handling and security can be found here:
https://krystal.io/legal/privacy-policy
• By using our website and services, you acknowledge that your data is stored and processed in accordance with this Privacy Policy and Krystal’s privacy policy.
Personal data we collect
• We collect personal data you provide directly, including name, email address, phone number, career history, documents and information submitted via forms, emails or bookings.
• We collect limited technical data automatically, including IP address, browser type, device information and usage data.
• Where comments are enabled, we collect the data shown in the comments form, along with IP address and browser user agent for spam prevention.
How we use personal data
• To deliver contracted services, including CV writing, coaching, document development and advisory support.
• To communicate with you regarding bookings, service delivery, updates, invoicing and account administration.
• To maintain operational security, prevent misuse and improve our services.
• To meet legal, regulatory, accounting and audit obligations.
• To send marketing communications only where consent has been provided, with the ability to opt out at any time.
Cookies and website tracking
• Our website uses cookies to ensure functionality, enhance user experience and analyse website performance.
• Cookies may store basic information such as preferences, session data and anonymised analytics.
• If you leave a comment, you may opt in to saving your name, email address and website in cookies for convenience; these cookies will last for one year.
• Login and session cookies are used where accounts exist and are time-limited.
• You can control or disable cookies through your browser settings, although some site features may not function correctly.
Embedded and third-party content
• Pages on our site may include embedded content (such as videos or documents).
• Embedded content behaves in the same way as if you visited the third-party website directly and may collect data according to that provider’s privacy policy.
• We are not responsible for the privacy practices of third-party websites.
Data sharing and processors
• We share personal data only where necessary with trusted third-party processors who support service delivery, such as hosting providers, scheduling tools, email services and payment processors.
• All processors are required to handle data securely and in accordance with UK GDPR.
• We do not sell personal data to third parties.
Data retention
• Personal data is retained only for as long as necessary to deliver services, comply with legal obligations and maintain appropriate records.
• Comments and related metadata may be retained indefinitely to enable moderation and continuity.
• We periodically review data held and securely delete or anonymise data that is no longer required.
Your rights under GDPR
• You have the right to request access to your personal data.
• You have the right to request correction of inaccurate data.
• You have the right to request deletion of data where legally permissible.
• You have the right to restrict or object to certain processing activities.
• You have the right to data portability where applicable.
• Requests can be made by contacting us using the details below.
Data security
• We apply appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse.
• Access to personal data is limited to authorised individuals and service providers only.
Changes to this policy
• We may update this Privacy Policy from time to time to reflect legal, technical or operational changes.
• The most current version will always be published on our website.
Contact details
• For privacy enquiries, data requests or complaints, contact: admin@thecareerexperts.co.uk